RETURNS & EXCHANGES
The exchanges are free and must be made within the next 15 working days from the date you received of your order.
To make any changes you have to send an email to email@example.com with the following information:
- First name, last name and contact telephone number
- Article you want to change (indicating the name of the item and size) and order number
- New item you want (indicating the name of the item and size)
Then, we will write an email confirming that we have stock of the new item you want and that we proceed to make the change.
One of our logistics agents will contact you to confirm the date and time of collection. You must deliver the package closed to the carrier
The shipping costs of the first change are free
The amount of items to change must match (to be taken into account when dealing with different items).
All returns must be made within the next 20 working days from the date you received your order. You just need to follow this steps:
- To make the return first send us an email to firstname.lastname@example.org indicating the garments and order number you want to return. We will also need your contact information and a telephone in case we have to contact you.
- Then, we will send you by email the address of our warehouse so you can send the items/order you want to return to us in the original packaging. Please, inside the package, write down in a paper your name and surname along with the order number. Remember that transportation costs are assumed by the customer.
- Once you have made the shipment, send us an email with the shipping company and the tracking number please.
- When we receive the package and check that the items are in perfect conditions (have not been used or are damaged and also they keep the original label and packaging) we will proceed to return the money within a maximum of 15 working days.